Servicenow Csm 6 to 9 Years Bangaluru

1 week ago

Bengaluru, India Capgemini Full time

Build and maintain Service Catalogues Users Groups Roles Security Groups and Teams administration Global Reports creation and administration
- Responsible for technical administration of all ITSM modules
- Experience with managing a CMDB preferably in ServiceNow Familiarity with IT service management ITSM toolsets preferably ServiceNow
- Experience in ITIL Service Asset Configuration Management Practical experience in ITIL service management functions and processes
- Experience in CMDB Service Mapping and Taxonomy Experiencing in CMDB Discovery Administration and Cloud Administration
- Prior hands on experience creating and maintaining SACM reports and dashboards
- Experience as a ServiceNow Administrator 3 years experience with JavaScript ITIL foundation certificate is desirable
- Experience working with Software as a Service Sound knowledge of industry standards and methodologies

**Primary Skills**:

- Service Now
- CSM (Customer Service Management)

**Secondary Skills**:

- ITIL
- ITSM tools

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