Guest Service Associate

2 weeks ago

Mumbai, India PARASHAR HOSPITALITY SOLUTIONS Full time

High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Previous hotel-related experience desired.
- Registerguests and assigns rooms. Accommodates special requests whenever possible.
- Assists in pre-registrationand blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.

Understands room statusand room statustracking.
- Knows room locations, types of rooms available, and room rates.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive sellingtechniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeepingdepartment by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day userooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellationprocedures.
- Maintains guest room keystorage, and maintains and supervises access to safe deposit boxes.
- File room keys ( only for manual room key hotels). Knows how to use front officeequipment.
- Process guest check-outs. Performing cashierrelated functionslike postingchargesto guest accounts, raising paid out's, currency exchange,
- Follows procedures for issuingand closing safe deposit boxes used by guests.

**Job Types**: Full-time, Fresher

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Mumbai - 400099, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9769938683

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