Operations Coordinator
16 hours ago
**Position Overview**
**Key Responsibilities**
- **Cab Dispatch & Coordination**:
- Manage real-time cab allocation for airport pickups and drops.
- Coordinate with drivers to ensure punctual reporting at terminals.
- Minimize idle time and optimize routes to reduce dry runs.
- **Customer Handling**:
- Assist passengers with booking confirmations, driver details, and vehicle coordination.
- Address customer queries, complaints, or escalations at the airport promptly.
- Ensure a smooth experience for corporate clients and premium bookings.
- **Driver & Fleet Management**:
- Verify driver reporting, dress code, and compliance before duty.
- Ensure vehicles are clean, well-maintained, and on schedule.
- Handle last-minute duty reassignments or driver no-shows.
- **Operational Compliance**:
- Coordinate with airport authorities for parking permits and regulatory compliance.
- Maintain logs of duty assignments, trip status, and cancellations.
- Enforce safety, security, and company operational policies.
- **Reporting & Communication**:
- Update duty status on internal systems and share timely updates with management.
- Prepare daily/weekly reports on fleet utilization, delays, and service quality.
- Support in implementing AI-based dispatch and optimization tools.
**Skills & Qualifications**
- 10 + 2 Education completed.
- Experience in transport, fleet management, or airport operations will be added advantage.
- Good communication skills in English, Hindi, and local languages (Marathi preferred for Mumbai operations) will be helpful.
- Ready to train on GPS tracking systems, dispatch software.
- Ability to work under pressure in a fast-paced environment.
- Flexibility to work in shifts, weekends, and nights as per airport schedules.
**Key Competencies**
- Customer service orientation.
- Problem-solving and quick decision-making.
- Team coordination and leadership.
- Attention to detail and punctuality.
- Tech-savvy with operational tools and mobile apps.
**Work Location**
- **Mumbai Airport (T2 terminals)** - Office and on-ground coordination.
- Requires shift-based working hours (Day/Night).
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
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