Sales Representative

**Job Title**: Sales Representative

**Location**: Pet Hotel by PawsnCollars, Bangalore, Karnataka

**About Us**:
PawsnCollars is a premier pet care facility dedicated to providing top-notch services for pets and their owners. Our mission is to create a home away from home for pets, ensuring their comfort, safety, and happiness. We offer a range of services including boarding, grooming, daycare, and specialized pet care products. We are looking for a passionate and dynamic Sales Representative to join our team and help us continue to deliver exceptional service to our clients.

**Job Summary**:
As a Sales Representative at PawsnCollars, you will be the first point of contact for potential clients. Your main responsibilities will include attending to enquiry calls, engaging with walk-in customers, and promoting our services and products through cross-selling and upselling. Your love for pets and knowledge of the pet industry will be crucial in understanding our clients' needs and providing them with the best possible solutions.

**Key Responsibilities**:

- Attend Enquiry Calls: Handle incoming calls from potential and existing clients, providing detailed information about our services and products.
- Customer Engagement: Greet and assist walk-in customers, ensuring they feel welcomed and valued. Understand their needs and recommend appropriate services and products.
- Cross-Selling and Upselling: Proactively suggest additional services and products that enhance the customer experience and meet their pets' needs.
- Client Relationship Management: Build and maintain strong relationships with clients to encourage repeat business and referrals.
- Service Knowledge: Maintain up-to-date knowledge of all services and products offered by PawsnCollars, including any new additions or changes.
- Pet Care Expertise: Utilize your knowledge of the pet industry to provide accurate and helpful advice to clients, ensuring their pets receive the best possible care.
- Administrative Tasks: Assist with booking appointments, maintaining client records, and processing transactions.

**Qualifications**:

- Experience: Minimum of 1 year of experience in the pet industry, preferably in a sales or customer service role.
- Pet Knowledge: Strong understanding of pet care, behavior, and products. A genuine love for pets is essential.
- Communication Skills: Excellent verbal and written communication skills. Ability to convey information clearly and persuasively.
- Sales Skills: Proven ability to cross-sell and upsell products and services effectively.
- Customer Service: Demonstrated ability to provide exceptional customer service and build lasting relationships with clients.
- Organization: Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Team Player: Ability to work collaboratively with team members and contribute to a positive work environment.
- Education: High school diploma or equivalent; additional qualifications in sales or the pet industry are a plus.

**Benefits**:

- Competitive salary with performance-based incentives.
- Opportunities for career growth and development within the company.
- Employee discounts on pet services and products.
- A supportive and friendly work environment.
- Ongoing training to enhance your skills and knowledge.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off

Shift:

- Day shift

Supplemental pay types:

- Bonus pay
- Performance bonus

Application Question(s):

- Do you love working along and towards Pet's (Dogs and Cats)?

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person