Field Support Executive

7 days ago

Mysuru Karnataka, India Vision Empower Full time

About Vision Empower:
Vision Empower (VE) is a not-for-profit organization incubated at IIIT Bangalore engaged in research and design of programs to make Science, Mathematics and Computational Thinking education accessible for students with visual impairment. VE is currently working with government/government-aided special schools in 14 states.

Job Summary:
We are looking for passionate and tech-savvy Field Support Executives to ensure the successful deployment and adoption of assistive technology (AT) solutions across schools in their respective regions. Each executive will act as a regional Single Point of Contact (SPOC) for technology-related support, user training, and operational monitoring, playing a critical role in empowering students and teachers through inclusive tech interventions.

Key Responsibilities:

- Serve as the primary point of contact for schools in your region for all AT-related support and queries.
- Train teachers and students on the use of assistive technology interventions (both hardware and software).
- Ensure smooth implementation of AT in schools, encourage consistent use, and track usage metrics.
- Use VE’s internal program management tools to maintain up-to-date data and reports on the VE operations dashboard.
- Provide first-level troubleshooting and resolve issues independently or escalate with support from the internal team, vendors, or partners.
- Maintain proper functioning of hardware-based AT, and coordinate with vendors for timely repairs or support.
- Ensure regional language content for software-based AT is available and updated as per requirements.
- Collect user testimonials and document stories showcasing the impact of AT on individual students and teachers.
- Demonstrate AT solutions during visits to schools to increase understanding and adoption.
- Observe usage patterns, identify gaps, document findings, and escalate challenges to the management team.
- Log and track issues, feature requests, and their resolutions for effective follow-up and support.

Qualifications and Skills:

- Graduate in Technology, Education, or related field.
- Minimum 1-3 years of experience in customer support, training, or educational technology implementation.
- Strong understanding of educational technology tools and hardware/software troubleshooting.
- Proficiency in using digital tools and dashboards for monitoring and reporting.
- Excellent communication and interpersonal skills; comfort in training and supporting diverse stakeholders.
- Ability to travel regularly within the assigned region to visit schools.
- Knowledge of local language(s) and context is essential.

Preferred:

- Experience working in inclusive education, EdTech deployments, or grassroots-level educational support.

Pay: ₹12,544.52 - ₹40,000.00 per month

**Benefits**:

- Health insurance

Shift:

- Day shift

Work Days:

- Monday to Friday

**Language**:

- Kannada (preferred)

Work Location: In person

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