Customer Care Executive

2 weeks ago

Pune Maharashtra, India V3 Infosolutions Full time

Urgent hiring Call Center Executive at Pune.

Job Description : Answer incoming calls and respond to customer’s calls. Management and resolve customer complaints. Identify and escalate issues to supervisors. Provide product and service information to customers. Research required information using available resources. Route calls to appropriate resources. Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Follow up customer calls where necessary. Up sell products and services. Other duties as assigned. It is a Day/ General Shift job.

Salary : Best in Industry. (Subject to Qualifications, Experience & Current CTC).

HR Team,
7972938380

Schedule:

- Evening shift
- Morning shift
- Night shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Call Center Executive-Domestic Call Centre: 1 year (preferred)
- Call Center Executive-International BPO/ KPO: 1 year (preferred)

**Language**:

- Marathi fluently (preferred)
- English fluently (preferred)

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