Client Operations Associate

**We’re reinventing the market research industry. Let’s reinvent it together.**

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Position to perform tasks related to the Contract Approvals, Implementation and Decommission processes for Promo. The Approvals and Implementation Associate will work with the Approvals and Implementation Manager for Promo. (full time US hours when in training, possible 4 hours on US time after training).

**Responsibilities**:

- Assists the Promo Approvals and Implementation Manager in the account approval, implementation and decommission processes.

- Creates and monitors tickets in JIRA. Confirms resolution and escalates as needed with the stakeholders to ensure timely resolution.

- Ensures accuracy and timely delivery of Client Site Builds and works with Database Team to resolve issues according to contract requirements.

- Performs maintenance in Numerator Promotions Client Site and AdLert related to client builds.

- Utilizes Numerator Promotions Client Site and Numerator Promotions Intel Platform to review client builds for quality control checks.

- Updates Promo project progress in OpenAir to ensure proper Revenue Recognition on client deliverables in Netsuite.

- Researches and responds to client service tickets in JIRA pertaining to client builds and works with Sales Operations and Client Directors to resolve issues with Approval Quotes and ensure they conform to accepted policies and guidelines

- Searches, edits and updates JIRA, Salesforce and other Numerator systems to manage day-to-day responsibilities

- Escalate issues to the appropriate person/area; including, but not limited to, the Commercial, Database, Operations, Product, Sales and Engagement teams

- Ensure documentation of tickets and supporting documents (including procedural documentation) remains up-to-date and accurate at all times

- Provides sales and customer support in the pre-quote process as needed.

- Co-ordinates the Decommission of Client Assets

- Assists in projects related to their work as needed

- Responsible for the training of staff on the above functions as needed

**There is strength in numbers - We are the Numerati**

Numerator is 2,000 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation.

Being part of the Numerati means that we’ll take care of you From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more — we’re always finding ways to better support, celebrate and accelerate our team.

**_What You Can Expect from Your Intern Experience_**:

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- You’ll play an active role as a member of a dynamic team of supportive and highly motivated employees and leaders. From day one, you’ll be set up for success with your NuIntern buddy, who will be a key partner throughout your internship. Numerator’s onboarding program will introduce you to your new colleagues, immerse you into our culture, and provide you with resources to thrive._
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- Expect to make an impact on real projects, business challenges, clients, and our global teams. Interact and engage with colleagues in person at our cool headquarters, designed to further inspire innovation, creativity, and collaboration. You'll also have the opportunity to participate in local events, Hack Days, networking, and workshops._
**_Internship dates: June 9th to August 8th, 2025_**

Position requirements

- Promo PEP Indexing training, experience and solid performance is required

- Knowledge of JIRA and Salesforce preferred

General requirements:

- Proficient in Microsoft Office and G-Suite with Strong Excel Skills (Ops Excel assessment test - 100% completion)

- Detail oriented and highly organized

- Commitment to quality and focus on clients.

- Self motivated, proactive in learning and taking on additional responsibilities.

- Commitment to delivering the results on time
- We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law._
- While some roles can be remote, Numerator is only able to hire in many, but not all, states and provinces. In certain cases, if you are not located in a specific area where Numerator is able to hire, you may not be eligible for employment_._