Customer Support Executive

7 days ago

Noida Sector Noida Uttar Pradesh, India Sky Education Full time

**About Us**:
Sky Education Group is a leading EdTech platform dedicated to guiding students in enrolling for UG & PG degree programs from top universities. We specialize in career counseling, admissions assistance, and online education solutions, ensuring that students make informed academic choices aligned with their career goals.

**Job Overview**:
We are looking for a dynamic and empathetic **Customer Support Executive** who will act as the primary point of contact for students. You will be responsible for addressing student queries, following up for pending documentation, and ensuring a smooth and supportive communication process. Your role is crucial in building trust, providing timely assistance, and helping students move forward in their educational journey.

**Key Responsibilities**:
**Student Query Handling**:

- Resolve questions related to admissions, documentation, course details, and payment procedures with clear and helpful information.
- Provide a positive student experience by ensuring all queries are handled with care and professionalism.

**Document Follow-up & Coordination**:

- Connect with students to remind and collect pending documents necessary for their admission process.
- Maintain regular communication with students regarding document submission deadlines and requirements.
- Guide students step-by-step on the documentation process to ensure completeness and accuracy.

**Relationship Building**:

- Build strong rapport with students to maintain engagement and trust throughout their admission journey.
- Act as a bridge between students and the admissions team to resolve escalations quickly.

**CRM & Reporting**:

- Update CRM systems with the latest student interactions, document submissions, and query resolutions.
- Prepare daily/weekly reports on pending documents and resolved queries for internal tracking.

**Required Skills & Qualifications**:
✔ **Education**: Bachelor's degree in any discipline. (Preferred: Degree in Communications, Education, or a related field)
✔ **Experience**:0-2 years of experience in customer service, student support, counseling, or related roles (Exp. of receptionist would also work).
✔ **Communication**:Exceptional verbal and written communication skills in English and Hindi.
✔ **Empathy & Patience**:Ability to listen, empathize, and resolve queries effectively.
✔ **Organizational Skills**: Strong follow-up skills with attention to detail and student commitment.
✔ **Problem-Solving**:Ability to handle objections and solve problems under mínimal supervision.

**Perks & Benefits**:
✨ Opportunity for fast-track career growth based on performance.

✨ Regular skill-development workshops and training sessions.

✨SIM reimbursement

**Work Location**:
**Sky Education Group, 304 (3rd Floor), B-79, VDS Work Eutopia, Sector-63, Noida (U.P) - 20130**1

**Job Type**:

- **Full-Time (Work from Office)**

Pay: Up to ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer Support: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

**Location**:

- Noida Sector 62, Noida, Uttar Pradesh (required)

Work Location: In person

  • Customer Care Executive

    1 week ago

    Greater Noida, India Customer Care Executive Full time

    Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...

  • Customer Support Executive

    2 weeks ago

    Noida Sector 62, Noida, Uttar Pradesh, India RITS Technologies Full time

    **Job Title: Customer Support Executive - Urgent Opening (Work From Office)** **Location**: Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122008 **Process**: Domestic - Chat/Voice/Non-Voice **Salary**: Up to ₹23,000 CTC **Qualifications**: Graduate/Undergraduate/Freshers/Experienced **Required Skills**: Good Communication Skills (English) We are...

  • Customer Support Executive

    20 hours ago

    Noida Sector 62, Noida, Uttar Pradesh, India RITS Technologies Full time

    **Job Title: Customer Support Executive - Urgent Opening (Work From Office)** **Location**: Noida, 62 **Process**: Domestic - Chat/Voice/Non-Voice **Salary**: Up to ₹23,000 **Qualifications**: Graduate/Undergraduate/Freshers/Experienced **Required Skills**: Good Communication Skills (English) We are urgently looking for a **Customer Support Executive**...

  • Customer Support Executive

    20 hours ago

    Noida Sector 62, Noida, Uttar Pradesh, India RITS Technologies Full time

    **Job Title: Customer Support Executive - Urgent Opening (Work From Office)** **Location**: Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122008 **Process**: Domestic - Chat/Voice/Non-Voice **Salary**: Up to ₹23,000 CTC **Qualifications**: Graduate/Undergraduate/Freshers/Experienced **Required Skills**: Good Communication Skills (English) We are...

  • Customer Support Representative

    2 weeks ago

    Sector-128 Noida, Noida, Uttar Pradesh, India NEET SUPPORT Full time

    **About NEET Support** **Key Responsibilities** - **Issue Resolution**: Resolve customer queries, complaints, and concerns promptly and effectively. - **Follow-ups**: Maintain follow-ups with students and parents to ensure their issues are resolved and they are satisfied with the service. - **Database Management**: Update and maintain accurate records of...

  • Customer Support Executive

    5 days ago

    Noida Sector 62, Noida, Uttar Pradesh, India Regalo kitchens pvt ltd Full time

    **Customer Support Executive** Location: Noida Sector 63 Education: Graduation Experience - Min 6 Months Salary : Upto 30k **KRA: - ** Lead Qualification: Identifying potential customers and qualifying them based on their needs and potential for purchase. Sales Process: Navigate the sales cycle, from initial contact. Relationship Building:...

  • Customer Support Executive

    5 days ago

    Noida Sector 62, Noida, Uttar Pradesh, India Regalo kitchens pvt ltd Full time

    REGALO KITCHENS PVT LTD Customer Support Executive Responsibilities - Set appointments with prospective customers based on our associates schedules. - Communicate respectfully and politely with potential customers at all times. - Place phone calls to potential clients from our computerized directory - Follow up to ensure that appropriate actions were taken...

  • Customer Support Executive

    5 days ago

    Noida Sector 62, Noida, Uttar Pradesh, India TECHMAHINDRA Full time

    Tech Mahindra is Hiring for Blended process. Job Role: - Customer Support Executive *Excellent Communication skills required. - Rotational shifts with Rotational Week off’s. *Day Shift/General Shift Timings for Girls. - 6 Days working. - Salary: - 2.40 to 2.80 LPA. *Job Location: - NOIDA Sector 62. (Completely work from office). Only Immediate...

  • Customer Support Executive

    4 weeks ago

    Noida, Uttar Pradesh, India, Ghaziabad TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...

  • Customer Support Executive

    5 days ago

    Noida Sector 62, Noida, Uttar Pradesh, India 10xgrowthaccelerator Full time

    **Position: Customer Support Executive (Chat + Voice)** **Process: Hyperlocal - Flipkart** **Location: Noida** **Job Type: Full-Time** **Role Summary**:* **Handle 80% chat and 20% voice customer support** **Resolve queries efficiently in English & Hindi** **Maintain professionalism and accurate records** **Escalate issues as needed in a fast-paced