Online Reputation Associate

1 week ago


HSR Layout Bengaluru Karnataka, India Brightchamps Full time

**What is BrightChamps?**

A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics. BrightCHAMPS is currently valued at $650 million with a $63 million investment, and services 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries across SEA and MENA) in 12+ languages across its 4 verticals.

**What is this role about?**
- Monitor and review user comments, suggestions, feedback and complaints

across social handles and platforms manually and using the related tools wherever

possible.
- Connect, converse and engage with the target audience on digital platforms &
across, on behalf of the brand thereby attending response management
- Respond to negative comments and feedback, and redress complaints within the

client's specified turn-around time thus making the user journey with the brand

worthwhile
- Create brand awareness by primary means of addressing user queries and

maintaining the brand reputation by changing the perception of people online
- Acknowledge compliments & showcasing the same on-brand social media pages

**What will make you fit for the role**

**Pre-requisites**:

- 2+ years of experience in Online Reputation Management or related field
- Someone with an ownership mindset
- Result-driven go-getter who thrives in a performance-driven environment
- Highly ambitious individuals who rise to challenging targets
- Quick learner who can understand the product in and out within a couple of days

**Shift Timings - **Day Shift

**Notice Period -** Immediate joiner

Pay: ₹200,000.00 - ₹400,000.00 per year

**Experience**:

- ORM: 2 years (required)

Work Location: In person



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