Online Reputation Associate
1 week ago
**What is BrightChamps?**
A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics. BrightCHAMPS is currently valued at $650 million with a $63 million investment, and services 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries across SEA and MENA) in 12+ languages across its 4 verticals.
**What is this role about?**
- Monitor and review user comments, suggestions, feedback and complaints
across social handles and platforms manually and using the related tools wherever
possible.
- Connect, converse and engage with the target audience on digital platforms &
across, on behalf of the brand thereby attending response management
- Respond to negative comments and feedback, and redress complaints within the
client's specified turn-around time thus making the user journey with the brand
worthwhile
- Create brand awareness by primary means of addressing user queries and
maintaining the brand reputation by changing the perception of people online
- Acknowledge compliments & showcasing the same on-brand social media pages
**What will make you fit for the role**
**Pre-requisites**:
- 2+ years of experience in Online Reputation Management or related field
- Someone with an ownership mindset
- Result-driven go-getter who thrives in a performance-driven environment
- Highly ambitious individuals who rise to challenging targets
- Quick learner who can understand the product in and out within a couple of days
**Shift Timings - **Day Shift
**Notice Period -** Immediate joiner
Pay: ₹200,000.00 - ₹400,000.00 per year
**Experience**:
- ORM: 2 years (required)
Work Location: In person
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