E Commerce

2 weeks ago

Chennai Tamil Nadu, India Naidu Hall Family Store Full time

**ECOMMERCE - CUSTOMER CARE.**

**WEBSITE + MARKET PLACE**
- Manage Customer Calls and Mails
- All customer calls within the customer care time to be attended and addressed on the same day.
- All Mails to be replied with 24 hours providing customer solution.
- Customer who seek support on order placement to be guided and follow up with customer.

**HANDLE CUSTOMER COMPLAINTS**
- Customer complaints to be addressed with 3 -5 hours.
- Coordinate with E-com team to ensure customer complaint is resolved. Follow up with customer to ensure the same.
- All complaints to be recorded and on a Monthly basis share report of frequently complaint area.

**COMMUNICATION AND PRESENTATION**
- Listening Skill - Listening to Customer concern or request and address the same diligently
- Communication Skill - Ensuring a gentle tone and good communication while addressing to customer. Address customers with their comfortable language, Tamil / English.
- Ensuring patience and ability to stay composed during customer escalation.
- Resilience—and the ability not to take things personally
- developing an understanding that our customers do not mean it personally
- Persuasion Skills - Providing customer right information when required stating facts of what they want may not actually meet their needs.

**CUSTOMER RECORD REPORT**
- Customer call to be recorded on daily basis and shared.
- Consolidated Monthly Call Record to be shared - Mention against calls if any escalation requested by customer

**SALES CONVERSION**
- Ensure 100% product knowledge to guide customer the right product. Update oneself with all the new product features and benefits to communicate to customers.
- Learn and understand the products listed in website and other market place to guide customers.
- When potential customer is identified, persuade to have smooth customer buying experience. It should not be like forcing customers to buy, it should be understanding their requirement and converting the opportunity to sales.
- Share reports of Sale conversion made during the Month.

**Job Types**: Full-time, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Customer support: 1 year (required)

  • E-commerce Executive

    3 days ago

    Anna Nagar East, Chennai, Tamil Nadu, India ADK E-COMMERCE VENTURES PRIVATE LIMITED Full time

    Responsible for overseeing social media and digital marketing strategies. - Collaborating with the technical and web development team to enhance company performance. - Managing order processing and handling customer support. - Ensuring accuracy through the review of legal disclaimers. - Focusing on e-commerce channels such as SEO/PPC. - Monitoring product...

  • E-commerce Executive

    3 days ago

    Chennai, Tamil Nadu, India GALAXY INCORPORATION Full time

    **WANTED E-COMMERCE EXECUTIVE**: At _**GALAXY INCORPORATION**_ we’re looking for a talented E-Commerce Executives to help maximise potential across our store site. You’ll be working with a dedicated team of developers and designers, as well as marketeers to form a strong action plan and make adjustments where needed. As we’re currently in a growth...

  • E-commerce Executive

    1 week ago

    Chennai, Tamil Nadu, India Pacific Impex Full time

    **We looking for E commerce Executive** **Job Summary**: We are looking for an E commerce Executive with 4-5 years of experience in managing multiple e commerce portals and running digital marketing campaigns. The role involves driving sales growth, managing brand reputation, and optimizing online accounts. **Key Responsibilities**: - Oversee daily...

  • E-commerce Executive

    3 days ago

    Chennai, Tamil Nadu, India AVA CHOLAYIL HEALTH CARE PVT LTD Full time

    **Qualifications **:B.Com / M.Com Finance or Accounts. **Age**: Below 30 yrs **Experience**: 1 to 2 years of relevant experience in e-commerce accounts reconciliation or a similar role. **Gender** : Male / Female **Joining** : Immediate Joiners preferred **Scope of Work**: - Experienced and detail-oriented professional as an e-commerce Accounts...

  • E-commerce Executive

    1 week ago

    Chennai, Tamil Nadu, India PACIFIC IMPEX Full time

    **Hi we looking for E commerce Executive** **Job Summary**: We are looking for an E commerce Executive with 4-5 years of experience in managing multiple e commerce portals and running digital marketing campaigns. The role involves driving sales growth, managing brand reputation, and optimizing online accounts. **Key Responsibilities**: - **Develop and...

  • E-commerce Executive

    1 week ago

    Chennai, Tamil Nadu, India Birth Marque | Branding Company Full time

    **Job description** Looking for a Young Talent who has the ability to break the marketing strategies in Amazon Flipkart and Other Ecommerce Portal - Good Knowledge of Amazon, Flipkart, Jio Mart, Meesho - Good Knowledge of e-commerce SEO - Online listing of products on various online portals - Good Knowledge in Analytics - Manage and create product listings,...

  • E-commerce Executive

    3 days ago

    Chennai, Tamil Nadu, India PACIFIC IMPEX Full time

    **Hi we looking for E commerce Executive** **Job Summary**: We are looking for an E commerce Executive with 4-5 years of experience in managing multiple e commerce portals and running digital marketing campaigns. The role involves driving sales growth, managing brand reputation, and optimizing online accounts. **Key Responsibilities**: - Oversee daily...

  • E-commerce Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Woodpecker Furniture Full time

    1. Shopify Website Enhancement - Optimize website performance, speed, and mobile responsiveness. - Manage SEO and website keyword indexing - Integrate third-party tools (payment gateways, CRM, marketing automation). - Customize Shopify themes and Liquid code as per business needs. - Web traffic monitoring and retargeting. 2. Content Management - Work...

  • E-commerce Executive

    5 days ago

    Chennai, Tamil Nadu, India aura clothing Full time

    Hi we are hiring app / e commerce site maintainters.. computer knowledge excel. Location : periamet / Choolai Contact 9444368305 Aura clothing **Job Types**: Full-time, Permanent Schedule: - Day shift Ability to commute/relocate: - Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required) **Experience**: -...

  • E-commerce Executive

    1 week ago

    Selaiyur, Chennai, Tamil Nadu, India THE PARTY WORLD Full time

    The E-Commerce Executive will be responsible for managing day-to-day operations on our online platforms, ensuring seamless inventory management, and enhancing customer experience across e-commerce channels. You’ll play a key role in maintaining product listings, updating stock levels, handling order fulfillment, and supporting our digital sales...