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Healthcare Customer Support Associate

2 weeks ago

Elamakkara Kochi Kerala, India 33 Holdings Global Full time

**Job Summary**:
We are seeking a compassionate and detail-oriented **Healthcare Customer Support Representative** to join our team. The role involves assisting patients, clients, or healthcare professionals by providing accurate information, resolving queries, and ensuring a high level of service in a healthcare environment. This position requires excellent communication skills, patience, and a basic understanding of medical and insurance-related processes.

**Key Responsibilities**:

- Respond to patient or client inquiries via phone, chat, in a courteous and professional manner.
- Provide information regarding medical services, insurance claims, coverage, billing, and appointments
- Handle complaints and follow up to ensure satisfactory resolution.
- Maintain accurate records of interactions, feedback.
- Schedule appointments, follow-ups, or referrals as required.
- Educate patients about available healthcare services, procedures, and follow-up protocols.
- Meet performance and quality assurance.

**Qualifications**:
**Mandatory**:

- High school diploma or equivalent; Bachelor’s degree preferred.
- 0-3 years of experience in customer service, preferably in a healthcare setting.
- Excellent verbal and written communication skills.
- Knowledge of healthcare terminology.

**Key Skills**:

- Empathy and patience
- Attention to detail
- Problem-solving ability
- Multitasking and time management
- Conflict resolution
- Data entry accuracy

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Evening shift
- Night shift

Work Location: In person