Associate

**Overview**

Ensure accurate and timely processing of transactions within agreed service standards. To work under the supervision of the Team Leader and perform administrative tasks.

**Key Accountabilities and main responsibilities**

Strategic Focus
- Provide superior service to funds, members and key stakeholders by meeting Service and quality standards.
- Complete daily processing within required Service Standards.

Operational Management
- Provide superior service to funds, employers and members by meeting Service and quality standards.
- Process and complete all operations administrative.
- Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business.
- Quality review work to minimise rework of tasks and maintain high quality standards.
- Ensure the quality and productivity standards are met.
- Complete all transactions across funds as required.
- Communicate effectively with internal and external stakeholders to resolve enquiries.
- Complete adjustments and investigations as appropriate and as instructed.
- Participate as a positive member of the team by co-operating with others to achieve the team’s goals.

Governance & Risk
- Comply with all company policies, our core values and procedures.
- Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business.
- To create & upkeep Business Process Manuals & Make training manuals.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

**Experience & Personal Attributes**

Experience
- 2-3 Years of experience in financial services industry
- Good understanding of relevant Superannuation legislation
- Sound knowledge of MS Office and other software packages
- Previous administration skills - data entry / high volume type role, ideally in a financial service industry Accuracy and high attention to detail.
- Possess effective communication skills, both written and verbal
- Generate creative solutions to address problems and commit to follow through.
- Possess a sound knowledge of technical and compliance issues, understanding the relevant policies and legislation.
- Personal Attributes
- Good investigation and problem-solving abilities. Ability to follow procedure documents and identify opportunities for process improvements.
- Customer focused with the ability to collaborate with others to achieve desired outcomes.
- Ability to prioritise and time manage multiple tasks to meet tight deadlines.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political bel