Customer Engagement Coordinator
1 week ago
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
Work directly with customers and assist them in registering for training classes
Interact with collaborators in the ADLS team located globally to build and maintain public course schedules via the learning management system and ensure instructors are informed of their teach schedules
Set up private training sessions in our LMS
For in-person training, handle the logistics, such as booking training rooms, coordinating catering, securing building access, and ensuring Wi-Fi access.
Communicate training details to customers and internal team members
Respond to customer inquiries regarding registrations, facilities, payments and invoices, contracts, cancellations, etc.
Enroll customers in learning subscriptions
Handle customer critical issues and resolve in a professional and timely manner
Drive continuous improvement in our processes and systems use to improve our customers’ experiences and drive revenue/reduce cost
Financial administration functionality includes ensuring all invoices for services match stated specifications for pricing, and reconcile all invoices within the financial system
Document processes and procedures.
**What you need to succeed**:
Bachelor's Degree required
Training coordination experience
Experience in planning/logistics of events
Customer-centric approach
Eye to detail
Data accuracy
Customer call handling skill
Cross-functional team exposure
Experience working with global teams
Problem-solving and analytical skills
Excellent verbal and written communication skills
Excellent presentation skills
Team mentality
Ability to learn new tools & processes
Learning Management System knowledge (Saba preferred)
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Bengaluru, India Adobe Full timeOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
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Bengaluru, India Customer Engagement Platform Full timeTitle : Solutions ConsultantLocation : BangaloreRoles and Responsibilities:Mapping customer requirements and proposing a Technically viable solution or service from within the company's offering.Improving sales effectiveness through domain expertise, product knowledge, requirements gathering and solution designOwn and maintain the product demonstration...
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Bengaluru, India Customer Engagement Platform Full timeTitle : Solutions ConsultantLocation : BangaloreRoles and Responsibilities:Mapping customer requirements and proposing a Technically viable solution or service from within the company's offering.Improving sales effectiveness through domain expertise, product knowledge, requirements gathering and solution designOwn and maintain the product demonstration...
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