Representative Customer Service

1 week ago

Hyderabad, India Synchrony Financial Full time

**Job Description**:
**Role Summary/Purpose**:
Review, Research, Resolve and Communicate with customers on customer inquiries, concerns, and customer complaints. Project a professional company image through written interactions.

**Essential Responsibilities**:

- Receive and respond to inquiries from both internal and external customers
- Research to determine appropriate resolution steps as per SOP/ policies/parameters using SYF systems
- Maintain customer records in accordance with policies and procedures.
- Maintains an effective follow-up process to ensure the completion of commitments to customers
- Provide Customer with product and service information
- Recommend process improvements.

**Qualifications/Requirements**:

- Must have completed 10+2 or Graduation in any discipline
- Should be open to work in shifts/rotational offs

**Desired Characteristics**:

- Prior experience in back office operations
- Should be Customer Service Centric
- Good with Typing
- Excellent English Reading Comprehension Skills
- Working knowledge of Computers
- Professional etiquettes and ability to work with a Team
- Should be willing to work in shifts (Standard shift 08:00 am to 12:00 am IST(next day))
- Should be open to Change

**Grade/Level: 04**

Job Family Group:
Financial Services Operations

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