Renewals Representative

Are you looking to be part of a growing Customer Success - Renewals team and to continue growing your career? Maybe you work in a SaaS business and have an interest in Renewals or helping customers succeed, but don't want the risk of learning “on the job” and hitting a quota. Well...Zendesk is the world’s leading Customer Support Platform, and we are growing fast with an innovative suite of products. We're looking for individuals to focus on growing our large base of existing customers through leading their account renewals.

The Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. You will partner with Customer Success and Sales as a dedicated Zendesk team for the customer. Insuring that each customer is maximizing the value of their subscriptions, coordinating additional training or professional service interests, identifying expansion opportunities including additional products + agents, and making sure Zendesk has a strong understanding of the overall account health. Success in this role is measured by increasing the value of each subscription while reducing churn and contraction.

**Responsibilities**:

- Lead future subscription negotiation at the time of renewal with a focus on reducing current discount and expanding term length
- Properly qualify expansion opportunities.
- Identify customers who are high risk leading to a potential churn or contraction.
- Partner with Customer Success and Sales teams in building save plans for at risk customers
- Work with our Customer Success and Sales teams to provide feedback on the growing requirements of our customers.
- Responsible for maintaining a 90% (MRR/ARR) renewal rate and for meeting quarterly and annual goals
- Maintain timely renewals and manage renewal process from start to finish for all assigned opportunities
- Manage SalesForce opportunities accurately and staying up to date
- Handle customer campaigns as assigned

**Qualifications**:

- At least 3+ years' validated, pan-India experience in Sales, Operations, or Account Management with a focus on negotiating contracts
- Must have experience managing customer accounts
- Strong numerical skills and experience in value-based selling.
- Solid business knowledge - curious, keen to learn & tech-savvy.
- Results oriented with strong time management skills and excellent interpersonal skills
- Articulate and professional who has experience in negotiating SaaS contracts and pricing

LI-MV

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**About Zendesk - Champions of Customer Service**

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.