Guest Service Associate

2 days ago

Delhi Delhi, India Aouraa Events Pvt. Ltd. Full time

Responsibilities
- Offering front desk assistance to clients
- Handling guest requests and reservations
- Managing administrative tasks like processing payments, cash handling and delivering any mails
- Welcoming guests on arrival and providing complete assistance during their stay
- Resolving any conflicts or tensions
- Monitoring check-ins and check-outs
- Preparing stay confirmation letters, cancellations or any alterations
- Verifying guest details upon arrival and allocating guest rooms
- Coordinating with the other staff members and departments to ensure customer satisfaction
- Communicating with the Customer Service Representatives about any promotional offers
- Assisting in pre-registration activities or extended stay requests
- Providing information on transport, restaurant facilities and sightseeing locations to guests
- Coordinating with the Guest Relations Manager and Guest Relations Officer for day-to-day operations
- Processing any special requests
- Managing all operations adhering to the hotel policies and regulations
- Maintaining and updating guest details on a timely basis

**Requirements**:

- Bachelor’s degree in Hotel Management or relevant field
- Certified course in Hospitality Management is preferred
- Prior experience in Customer Service Department
- Strong problem solving ability
- Ability to work in stressful situations and for long hours
- Ability to maintain confidentiality of guest information
- Excellent communication skills
- Display a friendly and professional demeanor at all times
- Familiarity with online booking system and Microsoft Office Tools
- Proactive and a team player
- A good listener and driven by customer satisfaction
- Excellent time management skills
- Exhibit good coordination skills
- Knowledge of hospitality industry standards and regulations
- Highly motivated
- Good marketing skills

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8750021414

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