Customer Relationship. Executive
1 day ago
**Customer Relationship Management**:CREs manage a portfolio of clients, serving as their primary point of contact and building strong, lasting relationships.
- **Customer Service**:They handle customer inquiries, complaints, and escalations, aiming for timely and effective resolutions.
- **Client Communication**:CREs maintain regular communication with clients, providing updates, informing them about products and services, and addressing their concerns.
- **Needs Assessment**:They work to understand client needs and preferences, offering appropriate solutions and recommendations.
- **Cross-functional Collaboration**:CREs collaborate with other teams (e.g., sales, marketing, support) to ensure a seamless customer experience and resolve complex issues.
- **Performance Monitoring**:They track customer interactions, analyze feedback, and prepare reports to identify areas for improvement.
- **Business Development**:CREs may also be involved in identifying opportunities to grow the business by expanding existing client relationships or generating new leads.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹9,676.34 - ₹29,886.27 per month
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 7200233630
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