Partner Support Executive
2 weeks ago
**Global University Systems (GUS) **is focused on becoming one of the world’s most dynamic, inclusive, and diverse education organisations. GUS is an international network of higher education institutions, brought together by a shared passion for accessible, industry-relevant qualifications. GUS delivers a wide variety of programmes, including bachelor’s degree programmes, master’s degree programmes, professional training, English Language training, and corporate & executive education. When someone chooses to study at one of our institutions
- whether on campus in Europe, North America, or even in their own home - they’re joining a network of 100,000 students worldwide. When you decide to work with GUS, you will be joining an industry leading, global organisation that has a reach in over 150 different countries.
**Position**:
The International Department is at the forefront of revenue generation and the maintenance of revenue security from a range of opportunities presented across the vast product portfolio. This activity is represented mainly by stakeholder and/or account management.
**Key Responsibilities and Accountabilities**
- Learn how to use database systems and technology to deliver great customer care.
- Provide timely and accurate information to the customer and case documentation.
- Generate outbound follow-up calls as required.
- Successful support agents will need to be able to handle more than one chat at a time.
- Answers enquires by clarifying desired information, researching, locating, and providing information.
- Explaining available contract options & assist with navigation of the site.
- Work as part of the sales team to drive positive company sales results.
**Requirements**:
- Bachelor’s Degree, preference for financial qualifications
- Prior Chat support Experience
- Minimum of 3 years as a customer Service experience
- Telephone etiquettes.
- Multitasking
- Analytical and problem solving abilities
- A positive and determined approach
- Ability to use own initiative and pay close attention to detail
- Excellent organisational and time management skills including ability to cope with competing demands and to prioritise tasks
- Confident in dealing with various levels of seniority
- Capable of working independently, and having responsibility as an individual
- Exhibit professional standards of behavior at all times
- Working with multiple internal and external stakeholders
**Other information**:
Please note this position is only available on our Consultancy Agreement.
We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company.
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