Customer Service Representative

3 days ago

Chennai Tamil Nadu, India Transliner Maritime Pvt Ltd Full time

Transliner is a Container Shipping Company that provides liner services with a fleet of own containers and an expansive network of offices & agencies offering shipping solutions pan Asia. The Transliner Group, founded in 2001, is one of oldest Non-Vessel Operating Common Carriers (NVOCC) with a team of over 200 professional staff across various locations.
- Serve as the primary point of contact for customers, handling inquiries related to NVOCC services, bookings, and shipments.
- Build and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty.
- Coordinate with clients on their shipping requirements, understanding their needs, and offering customized solutions.
- Process bookings and handle documentation required for NVOCC shipments, including bills of lading, shipping instructions, and manifests.
- Ensure all necessary paperwork is accurate and submitted in a timely manner to avoid delays or issues in shipments.
- Coordinate with internal teams and third parties (e.g., carriers, customs, port authorities) to ensure smooth shipment operations.
- Track shipments and provide customers with real-time updates on the status of their cargo.
- Proactively address and resolve any issues or delays that arise during transit, communicating effectively with clients to manage expectations.
- Maintain clear and accurate records of all client interactions, shipment updates, and any related communications.
- Handle customer complaints, troubleshoot issues, and provide prompt and satisfactory solutions.
- Escalate issues to management or relevant departments when necessary, ensuring timely resolution.
- Work collaboratively with the operations and documentation teams to address customer queries and maintain service quality.
- Prepare regular reports on customer service metrics, shipment statuses, and feedback received from clients.
- Update and maintain client information, shipment data, and documentation in the CRM or internal systems.
- Provide insights and feedback to management regarding customer needs, market trends, and areas for service improvement.
- Work closely with the sales team to support customer onboarding and ensure a seamless transition from sales to customer service.
- Collaborate with the operations team to ensure that all client requirements are met and shipments are handled smoothly.
- Participate in team meetings and contribute insights based on client feedback to improve service deliver

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Monday to Friday

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

Work Location: In person

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