Trainee - Client Experience

7 days ago

Mumbai Maharashtra, India BookMyShow Full time

**Red Stub Club is an exclusive, invite-only membership by BookMyShow, designed for the crème de la crème. At RSC, we specialize in curating extraordinary experiences across live entertainment, fine dining, sports, and cinema—both in India and across the globe. More than just access, we create bespoke, world-class moments that are rare, unforgettable, and tailored for a select few.**:
**This membership is extended only to a chosen circle of VIPs—those who value the art of entertainment at its very finest. With RSC, every occasion becomes more than an event; it becomes an experience elevated.**

**Your Profile**:

- Member Engagement: Assist in hosting and interacting with RSC members, ensuring their needs are anticipated and met.
- Experience Delivery: Support the team on-site at events to provide smooth, personalized, and premium client experiences.
- Relationship Building: Help capture client preferences and feedback to tailor future interactions.
- CX Support: Handle queries, resolve minor issues, and ensure every client touchpoint reflects RSC’s exclusivity.
- Coordination & Reporting: Assist with logistics, vendor coordination, and documentation, along with creating presentations or reports using Canva, PowerPoint, and Excel.

**Your Checklist**:

- A go-getter attitude with strong networking and information-seeking skills.
- Excellent communication and interpersonal skills to manage high-profile member interactions.
- Good organizational abilities with attention to detail.
- Basic proficiency in Canva and/or PowerPoint, and Excel.
- Current student or recent graduate (Hospitality, Marketing, Event/Luxury Management, or related fields).
- Prior exposure to client-facing or hospitality roles is a plus.

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