Customer Care Officer

3 days ago

Surat Gujarat, India Jay Air Systems Pvt Ltd Full time

**About Us: Empowering People Through Service**

At, Jay Air Systems Private Limited, we pride ourselves on a deep commitment to our customers’ needs, offering exceptional support with every interaction. Our collaborative and dynamic team works together to continuously raise the bar for customer satisfaction. If you have a passion for helping others and thrive in an environment where every day brings new challenges, we want to hear from you.

**Key Responsibilities**:

- Handle inbound customer inquiries and provide tailored solutions.
- Resolve customer issues in a timely and empathetic manner.
- Assist with product/service-related information and troubleshooting.
- Collaborate with other departments to ensure a seamless customer experience.
- Address customer concerns with patience and understanding.
- Escalate unresolved issues to appropriate departments for resolution.
- Collect and analyze customer feedback to help improve service offerings.
- Contribute to knowledge base documentation for internal use.

**What You’ll Need**:

- Previous experience in customer service or related fields.
- Problem-solving skills with a focus on customer satisfaction.
- Empathy and patience in high-pressure situations.
- Proven experience in customer support or a similar role.
- Excellent communication skills and a positive attitude.
- Ability to multitask and prioritize effectively.
- A problem-solving mindset with a focus on client happiness.
- Willingness to learn and grow within the company.

**What We Offer**:

- A collaborative and dynamic work environment.
- Competitive salary with benefits and incentives.
- Opportunities to work with an innovative and forward-thinking team.
- Continuous learning and growth opportunities.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

Work Location: In person

**Speak with the employer**
+91 9979871919

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