Service Desk Coordinator

1 day ago

Mumbai Maharashtra, India Neeco Global ICT Services Full time

We are looking for a detail-oriented and responsible **Service Desk Coordinator** to ensure smooth coordination of service requests, communication with clients and internal teams, and overall efficiency of service processes. If you have strong organizational skills, attention to detail, and enjoy working with people, this role could be the right fit for you.

Key Responsibilities

**Order coordination**
- Full responsibility for receiving, processing, and managing service requests on time.
- Coordinating workflows across teams and communicating with clients.
- Searching for local field engineers/technicians, managing daily communication with them, and coordinating their work on-site.
- Supporting colleagues with purchasing goods, arranging technical solutions and services, monitoring deliveries, and ensuring quality.
- Handling technical issues reported by clients, actively working to identify solutions, and selecting the right technician or product to resolve the issue.
- Accurate data handling, including invoicing and cost tracking, with strong attention to detail and adherence to internal processes.

**Client and supplier communication**
- Maintaining positive relationships and actively resolving issues that may arise during service delivery.

**Quality and profitability of service orders**
- Contributing to the optimization of service quality and pricing for maximum efficiency and profitability.
- Identifying potential risks and proposing preventive measures.

**Reporting and escalations**
- Preparing and contributing to regular reports on service orders, project status, and KPI performance.
- Supporting the resolution of escalated issues and assisting with task prioritization based on urgency and business impact.

**What we expect**
- Previous experience in order coordination, administration, or customer support (experience in IT/service environment is an advantage).
- Excellent organizational skills and ability to multitask effectively.
- Strong communication skills and customer-oriented mindset.
- Accuracy, reliability, and proactive approach.
- Familiarity with internal systems (CRM, ticketing tools, etc.) is an advantage.
- Good command of English (written and spoken).
- **Willingness to work in shifts in the future as part of a global support coverage.**

**What we offer**
- Opportunity to be part of interesting international projects.
- Collaboration with a supportive and professional team.
- Possibility for career growth and development.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

**Experience**:

- Service technician: 1 year (required)
- Customer service: 2 years (required)
- Computer networking: 2 years (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)

  • Service Desk Coordinator

    1 day ago

    Navi Mumbai, India Excis Ltd Full time

    WE’RE HIRING FOR A SERVICE DESK COORDINATOR IN INDIA! Excis is a global IT support leader, driven by innovation and collaboration. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. Client in 190+ countries 6000+ Engineers 200+ Enterprise Clients We foster an open, friendly, and...

  • Service Desk Coordinator

    1 day ago

    Navi Mumbai, Maharashtra, India Excis Compliance ltd Full time ₹ 25,00,000 - ₹ 50,00,000 per year

    WE'RE HIRING FOR A SERVICE DESK COORDINATOR IN INDIAExcis is a global IT support leader, driven by innovation and collaboration. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.Client in 190+ countries 6000+ Engineers 200+ Enterprise ClientsWe foster an open, friendly, and...

  • Service Desk Coordinator

    18 hours ago

    Mumbai, Maharashtra, India Pentagon System And Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Service Desk Executive (B-tech , BE please don't apply)General Shift timingLocation : SionRoles and ResponsibilitiesCoordinate with the desktop and Field engineers and align them, Support & guide Service Personnel on site doing installation, maintenance & serviceCreate and assign service tickets to appropriate technicians or teams for resolutionMonitor and...

  • Service Desk Coordinator

    6 days ago

    Hadapsar, Pune, Maharashtra, India Matrix Business Machines Pvt Ltd Full time

    Location - Service Desk Co-coordinator Experience - 2+ Years Notice Period - Immediate - 30 Days **Responsibilities**: Managing vendors Work related to purchasing. Prioritize the calls, and accordingly assign work to the engineers. Prepare work report. Skill Set - CCNA Pay: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Provident...

  • IT Service Desk

    2 days ago

    Turbhe, Mumbai, Maharashtra, India Perinial Softech Pvt ltd Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Job description:Experience – 6 months to 1 year.Good-to-Have:An ITIL V4 / V3 Foundation qualification is preferable but not essentialKnowledge of ITIL Processes – Incident, Service ManagementProject management experienceKnowledge of cloud-telephony tools from reporting perspectiveResponsibilities:Analysing and evaluating software and IT systemsAnswering...

  • Service Desk

    3 days ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together. Role: Service Desk Location: Ahmedabad/ Mumbai Experience Range: 4-7 years Educational Qualification : 15 Years of Full Time Education **Job...

  • Service Desk Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Neeco Global ICT Services Full time ₹ 4,50,000 - ₹ 6,00,000 per year

    We are looking for a detail-oriented and responsible Service Desk Coordinator to ensure smooth coordination of service requests, communication with clients and internal teams, and overall efficiency of service processes. If you have strong organizational skills, attention to detail, and enjoy working with people, this role could be the right fit for you.Key...

  • Service Desk

    2 weeks ago

    Mumbai, Maharashtra, India NUDES Architectures Full time

    We Are Looking For **Service Desk/**Office Remote Support Engineer For Jogeshwari, Mumbai Location. **It Rotational Shift And 6 Days Working.** Technical Requirements: 1. 1-3 years of experience in technical support or help desk. 2. Strong knowledge of Windows, Office software, and network fundamentals. 3. Excellent problem-solving, communication, and...

  • Service Desk Coordinator

    1 week ago

    Navi Mumbai, Maharashtra, India 3e60ffbc-c51a-43d1-a9fc-75aa7322ff1a Full time ₹ 2,50,000 per year

    Opening for Service Desk CoordinatorThe ideal candidate should have good communication skills and be able to speak multiple regional languages.Experience:- Freshers to 1 YearQualification:- Graduation MandatoryLocations:- Ghansoli Salary – upto 2.5 LPAImmediate joiners or 15 days Notice Period can be considered Key Responsibilities* Handle and coordinate...

  • IT Service Desk

    1 day ago

    Mumbai, Maharashtra, India Neosoft Private Limited Full time

    Service Desk -2 yrs Lower parel Pay: ₹10,182.87 - ₹38,225.39 per month