Cleaning Staff

2 weeks ago

Wayanad, India Mountain Shadows Resort Full time

Checks and secures the rooms.
- Replenish amenitiesaccording to the operational standards.
- Deliver and retrieve items on loanto guests e.g. iron and ironing boards
- Ensure securityof guest rooms and privacy of guests
- Perform rotation cleaning duties (e.g. steamclean carpets, spring cleaning, super cleaning etc.) as required
- Cleans guest bathroom/bedrooM/Floor corridor.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relationsat all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Empty trash containers and ashtrays.
- Remove all dirty terry and replace with the clean parto the designated layout.
- Remove soil, dirt, soapbuild-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Replace facial, toilet tissue and bathroom amenities in correct amount and location.
- Inspect condition of bathrobes and replace soiled/damaged ones.
- Remove dirty bed linen and make upbed with clean linen.
- Replace laundrybags and slips.
- Clean closets and door tracks on check-outrooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
- Dust and polish all furniture.
- Realign furniture to the floor plan.
- Responsible for replenishment of guest complimentarywater.
- Responsible for the cleanliness and maintenance of his work area.
- Responsible for the Hotel property in the work area.
- Attends to guest calls, guest requests /guest complaints in the area assigned to him.
- Authorise to enter in guestrooms for cleaning and providing turndown servicesas per requirement.
- Responsible for following the standard operating procedures.
- Responsible for achieving and exceeding the guest satisfaction score.

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹14,000.00 per month

Schedule:

- Day shift
- Flexible shift
- Morning shift
- Night shift

Ability to commute/relocate:

- Wayanad, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Housekeeping: 2 years (preferred)

**Speak with the employer**
+91 9746060761

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