Customer Delight Manager

1 week ago

Gurugram Haryana, India SolarSquare Energy Pvt Ltd Full time

**Working Days**: 6-day week
**Industry**: Solar

**Role Overview**:
Your ability to resolve queries efficiently while maintaining a positive brand experience is key to succeeding in this role.

**Key Responsibilities**:

- Provide accurate information about products/services and resolve issues within defined TAT
- Follow up with internal teams to ensure timely resolution
- Maintain detailed records of customer interactions and feedback
- Escalate unresolved issues to appropriate departments as necessary
- Ensure a high level of customer satisfaction and contribute to CSAT/NPS goals
- Work collaboratively with the sales, service, and operations teams

**Skills & Qualifications**:

- Bachelor’s degree in any discipline
- 0-3 years of experience in customer service or support roles
- Excellent communication skills (English and Hindi/regional languages)
- Good listening skills and ability to remain calm under pressure
- Proficiency in MS Office and CRM tools is a plus
- Strong problem-solving attitude and customer-first mindset

Pay: ₹20,000.00 - ₹50,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 2 years (required)

**Language**:

- English (required)

**Location**:

- Gurugram, Haryana (preferred)

Work Location: In person

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