PMO

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

Kyndryl Project Managers oversee the delivery of major projects within scope, schedule, and budget. You’ll be the driving force for every aspect of a program’s success, and the “conductor” who orchestrates everyone’s efforts to make beautiful music together. As the single point of contact to the client, you’ll also be the living embodiment of Kyndryl’s reputation every day.

As Project Manager, you have command of a very full and detail-oriented calendar. You’ll be constructing detailed project plans, managing teams, and leading meetings, status calls, and planning and cadence meetings. You will analyze and mitigate risks, manage finances, make sure the team has the right skills, then plan and delegate activity to hit deadlines, deliver on SLAs, and generally delight our clients. Of course, plans often evolve as a project unfolds, so you’ll need to practice continuous structural thinking and take ownership for value delivery, not just task scheduling.

But as important as planning and organization are, communication is 90% of the job. You’re the single point of contact with the client, partners, and all stakeholders, supporting them and ensuring they get what they need. You’re also the bridge to every other team on the project, including both technical and account roles. The result is an exciting multicultural, often multilingual environment. Bottom line: You need to like interactions with other people and know how to be kind and empathetic but also assertive — and handle customer change requests with diplomacy.

You’re going to be meeting a lot of people, networking, and forging relationships. Our “one team with the customer” concept means you’ll develop especially strong partnerships with the client and elsewhere. Some projects or clients even involve “embedding” with the client at their location. This puts more visibility on you personally, but it also gives you more opportunity to add value to the relationship. This is one of the things Kyndryls love about working here. It’s a great way to hone your service and people skills, and it lays the groundwork for career growth both laterally and vertically.

Your future at Kyndryl
Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a senior project manager or program manager. There are many different types and flavors of PM roles, so everyone can find the opportunity that suits them best.

**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience:

- Having 7+years of Experience in PMO
- Project Oversight: Own end-to-end delivery of managed services across designated geographies (e.g., India, Philippines, South Africa), ensuring alignment with scope, timelines, and quality benchmarks 1.
- Stakeholder Engagement: Act as the primary liaison between CUSTOMER stakeholders and delivery teams. Maintain strong working relationships with CUSTOMER Site Leads and Service Owners 1.

Governance & Reporting:

- Lead governance activities including SLA reviews, compliance tracking, and escalation management.
- Ensure timely and accurate reporting of KPIs, SLA adherence, and service performance metrics.
- Publish daily, weekly, and monthly dashboards and reports covering ticket volumes, SLA compliance, incident drivers, and asset summaries 1.

Team Leadership:

- Manage and mentor site leads, team leads, and service desk managers.
- Drive talent engagement and retention through training, performance feedback, and team events.
- Monitor team performance against KPIs and ensure continuous improvement.

Process Management:

- Ensure adherence to ITIL processes across incident, problem, change, and asset management domains.
- Facilitate cross-functional coordination for service delivery, escalations, and RCA/CAPA activities.
- Drive automation initiatives

Preferred Skills and Experience:
Compliance & Audit:

- Maintain audit trails and provide artifacts for internal and external audits.
- Ensure compliance with contractual obligations, including service level credits and earn-back mec