IT Recruiter

1 week ago

Baner Pune Maharashtra, India CodeNgine Technologies Full time

Baner, Pune- Full Time- Not Mentioned**Job Overview**:
We are looking for a support executive who acknowledges customer requests and handles them expeditiously and professionally. Who interact with customers and provide them solutions.

**Roles And Responsibilities**
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Testing new technology

**Skills Required**:

- Should be able to work under pressure, keep organized and look for solutions
- Should seek out solutions when they hit a roadblock instead of dropping the task and forgetting it
- Proactively communicate and accurately set customer expectations.
- Analyze and coordinate assigned support issues according to Support Standards.
- Should have strong troubleshooting, problem-solving skills, logical thinking, and decision-making skills.
- Excellent search skills. Coordinating with the Software Development Team for resolving client problems.
- Add on if you can use Linux/Unix/Windows Operating system.
- The ability to multitask. Computer literate (PC) - Expert level.
- Should be able to analyze and learn existing enterprise software in a quick time.
- Should be good in documentation and following processes.
- Must know how to use Gmail, outlook, docs, excel sheets, and other tools.
- Should be flexible and comfortable working in a fast-paced environment.
- Should be self-motivated and able to work on own. Needs to be a strong team player with eagerness and ability to pick up new technologies within the project context.
- Should be able to work closely with internal and external counterparts
- Must be hardworking, determined, dedicated and an individual with a positive attitude.
- Experience required 1-5 years.

**Company Details**:

- CodeNgine, with its roots firmly planted in the vibrant city of Pune. Within our headquarters and beyond, we've cultivated a community of exceptionally gifted individuals, all sharing a common and attainable vision.**Our Benefits**

**Health & Term Insurance**

**Retirement Benefits**

**Performance Rewards**

**Financial Knowledge**

**Upskill & Reskill**

**Knowledge Sharing**

**Leave Benefits**

**Many More...

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