Customer Care Executive

5 days ago

Bommanahalli Bengaluru Karnataka, India Markitzen Full time

**Role Overview**:
The Customer Support Executive will be responsible for providing end-to-end assistance to Airtel Black customers through inbound calls. The role involves understanding customer queries, resolving issues promptly, and ensuring a superior customer experience.

**Key Responsibilities**:

- Handle inbound calls and provide professional customer support.
- Identify, analyze, and resolve customer issues effectively.
- Maintain accurate records of customer interactions and resolutions.
- Ensure adherence to quality and process standards.
- Collaborate with internal teams to facilitate seamless issue resolution.

**Required Skills and Attributes**:

- Excellent communication skills in English, Tamil, Hindi, Malayalam and Kannada.
- Strong problem-solving and interpersonal abilities.
- Customer-focused attitude with a commitment to service excellence.
- Ability to work in rotational shifts.

**Eligibility Criteria**:

- Graduation is mandatory

**Languages Required**: English, Tamil, Hindi, Kannada

**Work Schedule**:

- 5 working days per week
- 2 rotational weekly offs

**Compensation Details**:

- Take-home salary: ₹17,000 - ₹20,000 per month
- Night Shift Allowance
- Split Shift Allowance

Pay: ₹17,000.00 - ₹20,000.00 per month

Work Location: In person

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