It-servicedesk Sap

1 day ago

Bengaluru Karnataka, India iworxs by Palnar Full time

**Job description IT-ServiceDesk SAP**

**Basic requirements**:

- Language: German B2(Optional), English
- Working hours: German time zone
- Shift work: Early shift starts at 6 am (10.30 am / 11.30 am IST)

Late shift ends at 6 pm (22.30pm / 23.30 IST)
- Readiness: Start Monday to Monday, (7/24) for Prio1 incidents
- Independent work

**Applications used**:

- Office 365
- Win 11
- User administration: AD Manager, Tenfold
- SAP S/4HANA
- CRM
- Deltamaster

**Activities**:
1st level support for the international IT service desk
- Telephone support (recording, analyzing and solving support requests, including infrastructure)
- Ticket processing
- general troubleshooting in SAP and CRM
- User administration: creation and assignment of authorizations in SAP, CRM and Deltamaster
- SCM: Checking RFCs and bookings, checking and maintain the order chain and material master data
- SD: Check and maintain orders, invoices, deliveries
- PP: Maintain production orders
- WM / EWM: 1st level troubleshooting
- PLM: Workflow processing
- Customizing: creation / maintain via SPRO

**Skill Requirements**:

- SAP experience due to SAP 1st Level Support or working with SAP in a daily base. (e.g. Inside Sales, MRP, purchaser, etc)
- General affinity for IT topics

**Job Types**: Full-time, Permanent

Shift:

- Rotational shift

Work Days:

- Weekend availability

Work Location: In person

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