Front Office Executive

1 week ago

Dalhousie, India Alt Life Full time

Report to the Property Manager
- Be part of a great team within your department that get ALT Life and want to be themselves.
- Received Alt Life Guests to the hostel by greeting them warmly
- Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique ALT Life experience.
- Know your guests and have a passion for independent travel and the road less travelled.
- Monitor our social spaces, lighting, sound and temperature, to make sure they embody the ALT Life brand and culture AT ALL TIMES.
- Know your city, its cafés, bars and restaurants, its art, its music.
- Demonstrate a passion for delivering outstanding customer service.
- OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF
- Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
- Be Responsible for all cash handling whilst you are on duty
- Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency.
- Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference
- Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
- Report issue of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction

**Salary**: ₹8,000.00 - ₹14,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Dalhousie, Himachal Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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