Tele Caller Executive

**A customer care manager in the automobile industry has many responsibilities,**

including:

- **Customer service**Resolving customer complaints, providing information about products and services, and following up to ensure issues are resolved
- **Customer relations**Building relationships with customers, understanding their needs, and identifying potential new clients
- **Customer experience**Collecting and analyzing customer feedback data to improve the customer experience
- **Customer satisfaction**Preparing monthly reports on customer satisfaction, discussing standings with management, and monitoring changes
- **Vehicle delivery**Ensuring new vehicles are properly prepped for delivery, and informing customers about warranty details, maintenance schedules, and how to use the vehicle's features
- **Service appointments**Scheduling and confirming service appointments for new customers
- **Customer follow-up**Coordinating customer follow-up programs and working with salespeople to ensure post-sale customer contacts are made
- **Customer care back office**Managing the customer care back office, and being accountable for CCCF management, MIS, and concern age analysis
- **Customer events**Planning customer events and clinics to build strong relationships with customers

A customer care manager in the automobile industry should have good communication and interpersonal skills, be patient, and have a pleasing personality.

**Job Types**: Full-time, Permanent

Pay: ₹8,086.00 - ₹26,068.69 per month

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 4 years (preferred)
- tele sales: 4 years (preferred)
- total work: 4 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person