Customer Support

1 week ago

Bengaluru Karnataka, India RENISHAW PLC Full time

Job Description

The Customer Support Engineer plays a crucial role in ensuring customer satisfaction by providing technical assistance, troubleshooting, and timely support. They collaborate with internal teams, customers, and partners to address inquiries, resolve issues, and maintain positive relationships.

**Responsibilities**:
Customer Training at Technology Center:

- Conduct training sessions for customers at the technology center.
- Educate customers on product features, functionality, and best practices.
- Customize training programs based on customer needs.

Repairs:

- Diagnose and repair of renishaw Products reported by customers.
- Collaborate with the technical team to resolve hardware and software problems.
- Ensure timely and efficient repairs to minimize downtime.

24/7 Support Call:

- Address urgent technical queries, troubleshoot issues, and guide customers through solutions.
- Escalate critical issues to higher-level support as needed.

Coordination and Maintenance of Demo Stock:

- Manage the inventory of demo units and equipment.
- Coordinate with sales and marketing teams to ensure availability of demo stock.
- Maintain demo units, ensuring they are up-to-date and in optimal condition.

Customer Site Visits for Demonstration and Installation:

- Visit customer sites to demonstrate products and solutions.
- Install and configure equipment as per customer requirements.
- Provide on-site training and support during installations.

Qualifications:

- Bachelor’s degree in engineering, E&C Science, or related field.
- Strong technical aptitude and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and collaborate effectively with cross-functional teams.
- Willingness to travel to customer locations as required.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Exposure to cutting-edge technologies and industry trends.

**Benefits**:
When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. (*not available at our Castle Donington, Exeter, York & Edinburgh sites).

Please click

here

for further information about our benefits.

At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement.

If you are excited about the role but feel as though you don’t meet all the requirements, we would encourage you still to apply. You might just be the right person for this role or another opportunity at Renishaw.

Please click

here

for further information about diversity and inclusion at Renishaw.

Employment Type:
Regular

Time Type:
Full time

Requisition Number:
R6845 Customer Support - Professional (Open)

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