Telemarketing (Voice Process) - Matrimony.com Ltd

1 day ago

Ernakulam, India Matrimony.com Ltd Full time

Fixed Salary+ Statuatory Allowance + Performance Incentives

Roles and Responsibilities

The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.

1. Responsible for making outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

2. Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters

3. Explaining the product features in detail and how to use the packages.

4. Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.

5. Address all the issues / grievances of customers and provide the right customer experience.

6. Capture the insights from customer interactions and share it with the internal team.

7. Strictly adhere to the process requirements

Skill and Competency

1. Functional Business Knowledge Process Knowledge Product Knowledge Customer Orientation Language skills - English / Malayalam Telemarketing / Selling Skills Basic computer skills - MS Excel, Word

2. Behavioral Values - Integrity / Honesty / Respect Communication - Oral & Written skills / Listening Executive Presence Business / Telephone Etiquette Influencing Skills Empathy Self-driven / Initiative Ability to manage stress Willingness to learn

3. Education and Experience Graduate in any stream 0-12 months experience in telesales / collections / retention in BFSI / BPO / Telecom / Insurance / Timeshare sectors.

**Salary**: ₹11,500.00 - ₹15,000.00 per month

Ability to commute/relocate:

- Ernakulam - 682015, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

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