Customer Care Executive

1 week ago

Okkiyam Thuraipakkam Chennai Tamil Nadu, India TATA MOTORS SERVICE CENTRE Full time

**Responsibilities**:

- **Customer Interaction**:

- Greet and assist customers in a friendly and professional manner.
- Effectively communicate with customers to understand their automotive service needs and concerns.
- Provide information about services, pricing, and estimated completion times.
- **Appointment Scheduling**:

- Schedule service appointments based on customer preferences and workshop availability.
- Coordinate with the service team to optimize workshop efficiency and meet customer expectations.
- **Inquiry Handling**:

- Provide accurate information regarding services, pricing, and any other relevant details.
- **Service Coordination**:

- Liaise with the service and technical teams to ensure smooth and timely completion of customer requests.
- Keep customers informed about the status of their vehicles during the service process.
- **Issue Resolution**:

- Address customer concerns and complaints with professionalism and a focus on finding satisfactory solutions.
- Escalate complex issues to the appropriate channels for resolution.
- **Customer Feedback**:

- Collect and analyze customer feedback to identify areas for improvement.
- Contribute to the enhancement of customer service processes and procedures.
- **Documentation**:

- Maintain accurate records of customer interactions, appointments, and service details.
- Ensure completeness and correctness of customer information in the database.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Ability to Commute:

- Okkiyam Thuraipakkam, Chennai, Tamil Nadu (required)

Ability to Relocate:

- Okkiyam Thuraipakkam, Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9894968746

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