Last Mile Escalation Executive

1 day ago


Remote, India Frido Full time

Responsibilities:

- Manage and resolve last mile escalation cases promptly and efficiently.
- Coordinate with logistics partners to address customer concerns related to delivery issues.
- Monitor delivery operations and ensure adherence to service level agreements.
- Communicate effectively with customers to provide updates and resolution of delivery problems.
- Collaborate with internal teams to streamline escalation processes and improve customer satisfaction.
- Utilize logístical expertise to troubleshoot and prevent delivery delays or errors.

**Requirements**:

- Previous experience in logistics escalation handling, particularly in last mile logistics.
- Proficiency in remote work environments.
- Strong communication and problem-solving skills.
- Ability to multitask and prioritize tasks effectively.
- Comfortable working independently and collaborating with cross-functional teams.

Location: Remote (Work From Home)

Pay: ₹16,000.00 - ₹21,000.00 per month

**Benefits**:

- Health insurance
- Work from home

Schedule:

- Day shift

Work Location: Remote



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