Sme - Ip Operations

Gurgaon / Chennai / Bangalore / Hyderabad / Pune / Kolkata Full Time **Reporting to**:Lead - IP Operations **Team Size**: N/A **About the Company**: Lightstorm is building infrastructure for hyperscale networking in South Asia and Southeast Asia to accelerate the region’s growth and spur innovation in the digital economy. We are pioneer in building a first-of-its-kind utility-grade resilient fiber network, SmartNet, in several countries in the region. A trusted partner of several Fortune 500 companies, Lightstorm is creating a robust foundation of digital infrastructure to create new sources of value and differentiation for businesses. We are a carrier-neutral telecom infrastructure platform set up by I Squared Capital, a global infrastructure - focused private equity fund. - SmartNet by Lightstorm Telecom Designed to be first of its kind in India is fiber-based network, connecting top seven cities in India. - SmartNet will connect >80% of all current & future Multi-Tenant Data Centre locations, all Cable Landing Stations, all Internet Exchanges and all current and future CDN locations. - SmartNet Metro Network Topology - Linear Point-to-Point Mesh Architecture to ensure low latency and high network availability. - SmartNet is being progressively launched in first half of 2021 across India and second half in other emerging Asia markets, mostly with large pre-booked capacities by global fortune 500 companies. - Lightstorm Telecom is 100% owned SPV set up by a US based global infrastructure-focused PE fund. **Role Responsibilities and key Accountabilities**: Overall, this role exists for a L1 position for network side. Overall, this role exists for monitoring the network proactively and maintain network uptime. Knowledge of Router (Nokia, RAD), Switch (Nokia) **Role/ responsibilities include**: - Customer circuit testing - POC for LTC and Customer. - Labelling and the patching for connectivity - Cor-ordinating with the transport team for link activation. - Patching for customer delivery. - RMA acceptance and co-ordination with vendor. - Co-ordinating with DC team for connectivity - Migrating the services from one node to another. - Providing remote support to NOC/ Engineer/ Vendor team. - Material movement from one DC to Another DC/ WH - Troubleshooting on Ethernet/MPLS technology L2 VPN and L3 VPN services design (VPWS, VPLS, EVPN, IES, VPRN) in coordination with NOC. - Troubleshooting on Ethernet / MPLS technology (LDP, RSVP, Segment routing, T-LDP, SR-OS) in coordination with NOC. - Ability to quickly isolate faults within the network and perform basic troubleshooting in initial 30 minutes. - Co-ordinate with Contact Center/Service Operations center to support of Service outage - Maintain history of problems and solutions **Key Accountabilities/ KPIs**: - Timely update tickets. - Maintain incident tracker - Troubleshoot the issue, isolate the issue, co-ordinate cross function with other team to resolve issue. - Escalate to Level 2 after doing initial troubleshooting. - Keep record of issue and prepare trend analysis and corrective issue. - Experience on NOKIA OSS and the MDM, NSP and elements - Operations and network service quality (Customer Facing and Internal KPIs) - Network Expansion - Network Improvement - Database Creation, Updating and Automation **Skills/ Experience**: - Minimum/ Ideal/ Target years of relevant and total experience: 7-10 years - Industry preference, if any: Telecom ISP/Vendor - Team Management experience required: Yes - Education qualification (if required to be specified) B.E./B. Tech Equivalent, CCNA or equivalent **Skills required**: **Technical skills**: Basic experience of IP - MPLS/ BGP/ Cloud introduction troubleshooting **Functional skills**: Hands on in using ticketing tools and Monitoring tools like HPSM, Remedy, Temip, Mycom **Soft skills/ behavioral**: Team player **To work in night shifts: Yes** **Travel requirements No** **Want to know more?**: **Feel free to write to us and let’s get to know one another **: