Customer Care Executive

7 days ago

Ghansoli Navi Mumbai Maharashtra, India place8 Full time

Title: Voice Support Executive - International Voice Process

Shift Timing: Rotational Shifts from 24/7

Working Days: 5 days a week (2 rotational offs)

Employment Type: Full-time, Permanent, Fresher

**Responsibilities**:

- Handle queries related inbound calls with precision and professionalism.
- Provide exceptional customer service in a International voice process setting.
- Collaborate effectively in a team-oriented environment.
- Ensure compliance with company standards and policies.
- Maintain accuracy and adhere to company policies and industry standards.
- Resolve customer queries promptly and with excellence.

**Requirements**:

- Exceptional English communication skills, both verbal and written.
- Minimum qualification: HSC/Graduated.
- Strong interpersonal skills and ability to work effectively in a fast-paced environment.

**Benefits**:

- Comprehensive training and opportunities for career growth.
- Health insurance, PF, and other employee benefits provided.
- Positive work environment with supportive teams.
- Cab Facility (Till home)

Interview Rounds:

- HR
- Operation Manager
- Manager

Compensation:

- Fresher: ₹17,000 In hand
- Experienced: Up to ₹27,000 In hand
- Performance-based incentives provided in addition to base salary.

Note: The company is a global payments and travel firm providing secure and convenient payment solutions.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹27,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund

Schedule:

- Rotational shift
- Weekend availability

Supplemental pay types:

- Joining bonus
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Application Question(s):

- For exp : what was your last net salary?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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