Relationship and Communicative Associate

3 days ago


Coimbatore Tamil Nadu, India CIEL HR Services Full time

Responsibilities

Customer Service Responsibilities list:
∙ Address customer enquiries through incoming phone calls, DM’s, whatsapp and
- Phone call immediately responded
- whats app text, insta DM immediately responded( within 1 minute)
- E mail within 15 mins.( Any form of communication should not be taken more

than 15 mins.)

∙ Generate sales leads, maintain good rapport with our existing customers and

convert customers through abandoned carts.

∙ Identify and assess customers’ needs to achieve satisfaction

∙ Build sustainable relationships and trust with customer accounts through open and

interactive communication

∙ Handle customer complaints, provide appropriate solutions and alternatives within

the time limits; follow ups to ensure resolution. Ex : did it reach you on time? Sweet

talk and feedback, review rating., out of stock to be updated to the customers if it is

back in stock.

∙ Keep records of customer interactions, process customer accounts and file

documents

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹8,000.00 - ₹12,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (required)



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