Customer Service Representative

**Location**: Work from Home (Remote)

**Department**: Sales

**Employment Type**: FTC (Fixed Term Contract)

**About the Role**

We are seeking a **dynamic and results-driven Regional TeleSales Agent** to join our growing team. In this role, you will be responsible for selling **products or services**and providing **tailored advice** to meet individual and business client needs.

This is an exciting opportunity for individuals passionate about **sales, customer service**, and **building long-term client relationships**.

**Key Responsibilities**
- Understand Client Needs:

- Identify and assess client’s requirements through effective questioning and listening. Relationship Management:

- Build, manage, and nurture long-term client relationships to ensure high levels of satisfaction, trust, and policy renewals.
- Sales Performance:

- Consistently meet or exceed assigned sales targets, conversion goals, and other key performance indicators (KPIs).
- Market & Product Knowledge:

- Stay updated on products, industry trends, and regulatory changes to provide accurate and timely advice.
- Customer Service Excellence:

- Address client queries, objections, and concerns in a patient, professional, and timely manner.

Work Schedule:

- 6 days a week (24 working days per month) with daily login hour adherence and attendance expectations, requiring 8 login hours per day

**Required Qualifications**:

- Language Proficiency:

- Fluent in English and a regional language ( Tamil/Kannada)
- Must score Versant Level 3 or above
- Educational Qualification:

- Minimum qualification: 12th Pass (Higher Secondary)
- Communication & Interpersonal Skills:

- Strong verbal communication with clear articulation
- Excellent listening skills and ability to hold natural, non-scripted conversations
- Patient, empathetic, and customer-focused approach
- Sales & Client Handling Abilities:

- Good negotiation and persuasion skills
- Proven ability to build and maintain client relationships
- Problem-Solving & Decision-Making:

- Capable of handling objections and queries smartly
- Sound judgment and quick thinking during customer interactions
- Personal Attributes:

- Should come across as genuine, not robotic
- Professional, polite, and positive attitude under pressure
- Device Requirements
- Must have a working laptop
- Noise-cancellation headphones
- Stable Wi-Fi connection

**Preferred Qualifications**:

- Sales Experience:

- Prior experience in B2B or B2C sales
- Graduates

**Compensation & Benefits**:

- **Competitive Base Salary** Fixed monthly salary of INR 16,000, aligned with industry standards and individual experience.
- **Performance-Based Commissions** Attractive incentive structure tied to individual and team sales performance — potential to earn INR 4,000+ monthly.
- **Comprehensive Health Insurance** Health coverage for both self and immediate family members.
- **Professional Development Opportunities** Access to ongoing training, sales coaching, certifications, and clearly defined career growth paths within the organization.
- **Rewards & Recognition Programs** Monthly and quarterly awards to celebrate top performers, consistent achievers, and employees who exemplify organizational values.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,000.00 per month

**Benefits**:

- Health insurance
- Work from home

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus

Application Question(s):

- Do you have a Laptop with good internet and a noise cancellation headphones available at your place?

**Language**:

- Tamil/Kannada (required)
- English (required)

Work Location: Remote