Executive
1 day ago
**About Info Edge**:
InfoEdge’s mission is to create world-class platforms that transform lives by continuously innovating Our products and services are built keeping our customers in mind We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers
At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.
**About BU**:
**99acres com**
99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres com has over 10 lakh residential and commercial property listings and over 1 5 lakh new projects.
**Designation/Title**:
Executive / Associate Senior Executive / Senior Executive
**Required Educational Qualifications**:
Any Graduate
**Desired Experience**:
0-3 years
**Job Objective**:
Objective of this role is to validate the authenticity and quality of incoming customer queries/leads on 99acres portal and ensure their resolution via coordination with respective departments.
- Making outbound (non-dialer) calls on a data set of leads for quality audit purposes
- Routing all feedback and concerns to other departments - Key Account Management, Sales, Marketing to work on process improvements initiatives
- Preparing daily/weekly performance reports
- Working on developing FAQs along with answers to ensure uniformity in communication
- Working with operations managers in documenting and improving process workflow from time to time
**Required Skills**:
- Excellent written and verbal communication skills
- Good interpersonal skills
- Knowledge of CRM systems
**Desired Skills**:
- Process orientation skills
- Prior experience in customer service/BPO is desired
**Why Join Us**:
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