Telesales Executive

2 days ago

B B D Bagh Kolkata West Bengal, India RASPL Industries Pvt Ltd Full time

**Telesales Executive (Technical - Steel Industry)**

**Company**: ARASPL STEELS PRIVATE LIMITED
**Location**: Netaji Subhas Road, Howrah
**Experience**: Minimum 2-4 Years
**Contact Person**: Mr. Prabhakar Dixit - 9424891807

**Job Summary**:
**Key Responsibilities**:
**1. Sales & Lead Generation**:

- Make outbound calls to existing and potential clients to promote steel products such as **TMT bars, Angles, Channels, Beams, Flats, Plates, Pipes, and Fabrication items**.
- Understand client requirements, project details, and material specifications.
- Generate new business leads through cold calls, references, and online research.
- Maintain continuous follow-ups with prospects for inquiry conversion.

**2. Technical Support & Quotation Handling**:

- Coordinate with the sales and production teams for preparing quotations and dispatch schedules.
- Prepare and send quotations, proforma invoices, and product catalogs to clients.
- Clarify technical doubts related to product dimensions, standards, and tolerances.

**3. Customer Relationship Management**:

- Maintain a strong client database and ensure timely follow-up on inquiries and quotations.
- Build and maintain long-term business relationships with clients.
- Handle after-sales support, feedback collection, and complaint resolution.

**4. Coordination & Reporting**:

- Coordinate with logistics and dispatch teams for delivery updates and client communication.
- Record all communication, inquiries, and orders in CRM or Excel format.
- Submit daily/weekly sales reports to management on inquiry status, order closures, and pipeline forecasts.

**Technical Competencies**:

- Knowledge of **steel grades, fabrication processes, and material standards (IS/ASTM codes)**.
- Ability to interpret **BOQs, drawings, and specifications** shared by clients.

**Qualifications & Experience**:

- **Education**: Diploma/B.E./B.Tech in Mechanical, Civil, or Metallurgical Engineering preferred.
- **Experience**: 2-4 years in telesales, inside sales, or customer service within the **steel or industrial sector**.

**Key Attributes**:

- Strong verbal communication and convincing ability.
- Technically sound with sales-oriented thinking.
- Target-driven, self-motivated, and confident over phone calls.
- Excellent listening skills and customer handling capability.
- Ability to manage high call volumes and maintain accuracy in communication.

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹10,000.00 per month

Work Location: In person

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