Associate- Bfs

5 days ago

Chennai Tamil Nadu, India HCL Technologies Full time

**ASSOCIATE- BFS**:

- Chennai
- 0-3 Years
- INDIA

**Job Family**
- Delivery Voice

**Job Description (Posting).**
- To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.

**Qualification**
- BCom

**No. of Positions**
- 10

**Skill (Primary)**
- Domain Competencies (BSERV )-BFS-Bank Management

**Auto req ID**
- 1516883BR

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