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Ap - Helpdesk - Supervisor
2 weeks ago
Your Job: Accounts Payable - Customer Support Agent
Our Team : Looking for an Accounts Payable Customer Support Agent who can provide support by answering queries revolving around the entire function of Accounts payable. The queries would be raised by Internal and external parties. The queries would revolve around Invoices, payments & VMD scope of operations
What You Will Do
2. Query lifecycle management
3. Exhibit Attention to detail in understanding the query and answering the same
4. Adhere to query management / workflow tools to ensure ticketing is done accordingly
5. Collect customer feedback and act on quality measures
7. Adhere to Query Management Service levels & measurments
8. Documentation / Audit trail creation for actions performed on query.
9. Being proactive and seeking to anticipate customers ' needs & questions
10. Perform other related duties as assigned by management.
Who You Are (Basic Qualifications)
- Bachelor of Commerce (B.Com (Hons)) or Any degree specialization in Accounts, MBA, M.Com
- 3+ years of experience in Accounts Payable & PTP process
- Customer service experience
- Core knowledge of the areas of Accounts Payable (VMG, Invoice processing, payments etc)
- Proven skills on First time resolution
- Proven skills on driving Customer satisfaction
- Providing voice support
What Will Put You Ahead
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new
ways to create value and get rewarded for our individual contributions. Any compensation range
provided for a role is an estimate determined by available market data. The actual amount may be
geographic location. If you have questions, please speak to your recruiter about the flexibility and detail
of our compensation philosophy.
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our
business philosophy helps employees unleash their potential while creating value for themselves
and the company.
