Looking for CRM

2 weeks ago

Sohna Gurugram Haryana, India OFR Telecom Full time

OFR Telecom Private Limited is a leading manufacturer and one of the fastest-growing companies in the field of FRP rods and Optical Fiber Cables. An ISO 9001, ISO 14001, and ISO 18001 certified organization, we proudly serve a diverse clientele across Asia, Europe, the USA, South America, and the Middle East.

**Job Title: CRM Executive**

**Location: Gurugram, Haryana**

**Department: Sales / Customer Relations**

**Company: OFR Telecom Pvt. Ltd.**

Key Responsibilities
- Manage customer follow-ups and maintain consistent communication.
- Assist in proposal making and coordination with the sales team.
- Handle order processing and ensure timely documentation.
- Maintain smooth relationships with customers to ensure satisfaction and retention.
- Coordinate order follow-up with the factory for production and dispatch updates.
- Oversee dispatch tracking and ensure delivery timelines are met.
- Collect and record customer feedback to support continuous improvement.
- Support pre-sales activities, including lead updates and CRM database maintenance.
- Update and manage CRM system data for accurate customer and order tracking.

Skills & Competencies
- Strong communication and coordination skills
- Proficiency in MS Excel and CRM software
- Detail-oriented with good follow-up ability
- Customer-centric approach with a problem-solving attitude

Experience & Qualification
- Graduate in any discipline (preferred: Business Administration / Commerce)
- 1-5 years of experience in CRM / Sales Coordination / Customer Support

WhatsApp: +91 9625409923

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Ability to commute/relocate:

- Sohna, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

Work Location: In person

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