Jr Customer Support Executive

7 days ago

Hyderabad Telangana, India Dreamtime Learning Full time

Note : Edutech Backgroup mandatory

**Dreamtime Learning is Hiring: Junior Customer Success / Parent Support Executive - Remote**

**Work Location**: Remote/ Hybrid / Hyderabad

**Working Days**: Monday to Saturday (9:45 AM - 6:45 PM)

**Salary**: ₹20,000 - ₹25,000 per month

**Positions**: 1

**Immediate Joiners Required**

**Laptop is Mandatory (BYOD)**

**Role Overview**:
We're looking for a **Junior Customer Success Executive** to support parents and students throughout their learning journey. This role requires excellent communication skills, a customer-first approach, and a willingness to collaborate with internal teams to deliver a smooth experience.

**Requirements**:

- 1-2 years of customer service experience (Education sector preferred)
- **Calling experience is mandatory**:

- Good communication skills and a helpful attitude
- Basic knowledge of tools like Zoho Desk is a plus
- Freshers with excellent communication skills may also apply

**Key Responsibilities**:

- Assist in fee payment follow-ups
- Support onboarding of students and parents
- Coordinate with academic, sales, and ops teams
- Guide parents and students on processes
- Help with student kit coordination and delivery tracking
- Handle parent queries via calls and virtual meetings
- Maintain basic reports and documentation

*
- **Desired Skills**:

- Good spoken and written English
- Friendly, calm, and professional on calls
- Quick learner with tech adaptability
- Team player with strong follow-up skills

*

**Contact**: +91 9966099521

Pay: ₹9,763.76 - ₹26,259.86 per month

Schedule:

- Day shift
- Morning shift

Work Location: In person

**Speak with the employer**
+91 9966099521

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