Service Advisor

**Key Responsibilities**:

- **Customer Interaction & Consultation**:

- Welcome customers, understand their service needs, and ensure a smooth, professional experience.
- Listen attentively to customer concerns, assess service requirements, and communicate the importance of timely maintenance.
- Use persuasive communication to encourage customers to invest in recommended services for optimal vehicle performance.
- **Service Coordination**:

- Prepare detailed job cards outlining required services, costs, and timelines.
- Coordinate with the service team to ensure efficient workflow and timely service completion.
- Keep customers informed on service status, providing guidance on additional services as needed.
- **Quality Control & Assurance**:

- Review serviced vehicles to confirm all work meets high standards before handing over to customers.
- Address any follow-up questions and gather feedback for continuous service improvement.
- **Appointment Management**:

- Schedule and confirm service appointments, optimizing workshop capacity and minimizing wait times.
- Ensure necessary parts and equipment are prepared ahead of appointments for efficiency.
- **Administrative Support**:

- Assist with administrative tasks, such as preparing finance reports, data entry, and documentation.
- Maintain accurate service records, process billing, handle payments, and generate daily service and customer feedback reports.
- **Additional Responsibilities**:

- Undertake other related duties as requested by management, supporting dealership operations in areas like finance reporting, data entry, and other tasks as needed.

**Qualifications & Skills**:

- **Experience**: Minimum 1-2 years in customer service, sales, or similar roles with direct customer interaction. Prior automotive experience is a plus but not mandatory.
- **Persuasive Communication**: Fluent in Marathi, Hindi, and English, with strong skills in building rapport and encouraging customer buy-in for services.
- **Customer-Centric**: Friendly, empathetic, and skilled in relationship building and customer engagement.
- **Flexibility**: Willing to support additional administrative, data entry, or finance-related tasks as requested.
- **Organizational Skills**: Able to handle multiple tasks, manage schedules, and maintain accurate records.
- **Basic Computer Skills**: Should have basic knowledge or typing skills in MS Office (like Excel) and comfortable learning dealership software for service tracking.
- **Problem-Solving**: Resourceful and solution-oriented when addressing customer concerns.

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹13,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 15/11/2024