Support Associate

2 days ago

Bengaluru, India SAP Full time

**What we offer**

**Expectations**:

- Present the company in a positive and fair manner with timely updates and knowledgeable answers.
- While acting as a customer advocate, develop excellent working relationships with cross-functional teams within SAP.
- Responsible for follow-up activities with external customers regarding quality concerns.
- Manage or participate in improvement or prevention projects to improve the quality of the customer support organization.
- Documents inquiry in CRM, adheres to agreed documentation standards.
- Create content for knowledge base systems.
- Obtain detailed and accurate information relating to the business impact of customer’s issues utilizing effective questioning/troubleshooting techniques.
- Diagnose and anticipate current and future customer learning needs and provide assistance with both.
- Training and mentoring of new hires, and current employees.
- Provides support on projects for management.
- Assist with high-level customer escalations when needed

**Educational Qualifications/Skills and Competencies**:

- Bachelor’s degree or equivalent
- External Customer facing experience
- 2-3 years of work experience in troubleshooting software/hardware/product/process/tool issues.
- Knowledge or experience on SAP Concur products preferred.
- Ability to express thought clearly & professionally for fluent customer interaction ( English )
- Display passion for & responsibility to the customer, business & team
- Research based learning oriented, analytical mindset for expert problem solving
- Task based, Process driven approach to achieving objectives
- Schedule flexibility working on the weekends and working continuously in night shift 16:30 IST to 1:30 IST
- Preferable experience/knowledge in SQL, Python or any programming language for automation.

**Job Specifics**
- In-office work environment post Covid-19 (part time in-office working days with the option to work remotely)
- Job requires adherence to set schedule to meet business needs and ensure coverage for all contact channels.

SAPInternalT1 #CFET1

**We are SAP**

**Our inclusion promise**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:331111 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time |

  • Customer Support Associate

    7 days ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Customer support associates - A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. - **Required skills and...

  • HR Associate

    1 week ago

    Bengaluru, Karnataka, India MoSahay Associate Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Designation - HR AssociateLocation - ChennaiEducation - Bcom or BMSExperience - Atleast one year of experience in HR domain and accountant ** Key Responsibilities:** * Assist in end-to-end recruitment process — sourcing, screening, scheduling interviews, and onboarding * Maintain employee records, attendance, and leave management * Handle payroll inputs...

  • Customer Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    A customer support executive helps customers with their questions or problems, and ensures they have a positive experience.Responsibilities - Answer questions about products or services - Help troubleshoot issues - Process returns - Handle customer complaints - Provide solutions and alternatives - Follow up to ensure resolution - Record customer...

  • Customer Support Associate

    1 week ago

    Bengaluru, India child support foundation Full time

    **Salary**: ₹10,320.59 - ₹31,784.34 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Shift allowance Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass)...

  • Customer Support Associate

    1 day ago

    Bengaluru, Karnataka, India iEnergizer Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptioniEnergizer is a leading Business Process Outsourcing (BPO) provider of customer management solutions. We help our partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services. Our client base includes numerous Fortune 500 companies from various industry verticals such as Healthcare,...

  • iSupportZ - SAP EHS Consultant - Implementation & Support

    3 weeks ago

    Bengaluru, India Support Studio Technologies Full time

    We are seeking a highly skilled and dedicated SAP EHS Consultant with 5 to 8 years of experience to join our client's team in Dubai. This role is focused on providing expert support for their comprehensive SAP EHS solution within the Oil & Gas sector. The ideal candidate will possess strong functional knowledge of core EHS components, regulatory...

  • IT Support Associate

    3 days ago

    Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time

    **DESCRIPTION**: At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and...

  • IT Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India Amazon.com Full time

    DESCRIPTION At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are...

  • IT Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India ADCI - Karnataka Full time

    **DESCRIPTION**: At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and...

  • IT Support Associate

    7 days ago

    Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time

    Bachelor’s degree/Diploma - 0 months to 18 months of work experience. - Good communication skills At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience...