Transactions Supervisor

**Role Overview**:
As a Transactions Manager in Transaction Operations, you will lead a team within the check processing operations, managing complex multi-shift operations. You will influence the strategic direction of the business and ensure best-in-class delivery for our clients. Our strategic focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firm's operations and technology infrastructure.

**Responsibilities**:

- Build and manage a large-scale, complex, multi-shift keying operation with up to 25 employees and contractors, including training, task allocation, setting deadlines, and managing performance.
- Establish daily production goals based on productivity targets, budget, and resources. Monitor team output and manage personnel to ensure all throughput goals are achieved.
- Manage shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality.
- Demonstrate sound leadership judgment; escalate any personnel, facility, technology, or process concerns timely and appropriately.
- Ensure that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices.
- Communicate effectively with the team, both verbally and in writing; provide strategic firm-wide communications down to individual information, simplifying complex information and tailoring messages based on the audience.
- Track team performance and implement action plans to manage improved performance and high quality.

**Leadership Attributes**:

- Strong problem-solving and decision-making skills.
- Team player with excellent collaboration skills.
- Effective time-management skills.
- Analytical mindset.
- Participation in calibrations to ensure consistent scoring and feedback delivery.
- Adherence to principles and values.
- Self-ownership and accountability to drive initiatives (Data Analysis).

**Performance Management**:

- Understand business metrics and perform root cause analysis.
- Identify and resolve problems in meeting key performance indicators.
- Improve customer service and efficiencies.
- Ensure adherence to schedules.
- Raise the standard of quality in work.
- Think creatively with a problem-solving mindset.
- Work with division leaders and stakeholders to identify opportunities.
- Drive LMOS agenda and support reward and recognition initiatives.
- Track performance and metrics managed by operations.
- Partner with operations team managers to discuss performance.
- Collaborate with global and domestic support teams.
- Manage and resolve system issues.
- Support BAU activities as required.
- Create a high-energy and enthusiastic environment.
- Promote transparency and build mutual trust.
- Ensure zero violations on risk and control parameters.

**Required Qualifications, Skills, and Capabilities**:

- Minimum 3 years' management/leadership experience.
- Display core leadership attributes: strong planning/organization, motivation, problem-solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
- Ability to understand end-to-end process flow and consider downstream impacts when making decisions.
- Ability to lead, direct, connect with, and be accessible for staff and direct reports.
- Ability to coordinate and organize work while meeting and handling multiple deadline processes.
- Demonstrated ability to multi-task and balance numerous activities simultaneously.
- Results-oriented, not satisfied with the status quo, always looking to improve process, productivity, culture, and cost.

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Consumer & Communi