Dispatcher

2 days ago


Mohali Punjab, India Apex Call Center Full time

**Apex** is a growing transportation and logistics support company providing back-office solutions for a North America-based freight hauling and cross-border trucking operation serving Canada and the United States. As part of our expansion, we are seeking a skilled and proactive **Dispatcher** to join our operations team in India and support our North American dispatch and fleet management activities.

**Position Summary**:
**Key Responsibilities**:

- Plan, assign, and monitor loads for company drivers and owner-operators.
- Communicate with drivers regarding routes, schedules, and trip details.
- Track and monitor truck movements using fleet management tools.
- Coordinate with customers, brokers, and internal teams for load updates and issue resolution.
- Ensure all cross-border documentation (ACE/ACI/Bonds) is accurate and submitted on time.
- Maintain dispatch records, load confirmations, and trip logs in company systems.
- Monitor driver hours, fuel, and equipment status to optimize operational efficiency.
- Collaborate with the North American operations team to manage real-time challenges.

**Required Skills & Knowledge**:

- **Hands-on experience with dispatching software**: TransPlus, BorderConnect, Samsara, and CloudHawk.
- Strong understanding of **cross-border trucking**, **bonds**, and **customs documentation** (ACE/ACI).
- Excellent communication skills in English (both verbal and written).
- Strong multitasking and problem-solving abilities.
- Ability to work independently and under time-sensitive conditions.
- Good knowledge of North American geography, routes, and trucking regulations.

**Qualifications**:

- Bachelor’s degree (preferably in Logistics, Supply Chain, or a related field).
- 1-3 years of experience in dispatching or fleet coordination (North American experience preferred).
- Proficiency in Microsoft Office and dispatch management tools.

**Work Schedule**:

- Must be available to align with **North American time zones** (EST/CST/PST shifts as required).

**Compensation**:

- Competitive salary based on experience.
- Opportunity to work with an international logistics team and gain exposure to North American transportation operations.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person


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