Customer Advocate

5 days ago

Noida, India Kids Chaupal Full time

Summary- Key Qualifications- Customer Service experience where you've had to break down complex information and communicate it patiently to non-technical customers, preferably related to using software
- Strong written and verbal communication skills in order to listen and clearly articulate thoughts and instructions
- Strong critical thinking skills and the ability to proactively identify and solve problems that might not be communicated outright by a customer
- A genuine desire to help others and empathize with their experience
- Respect for others and a positive attitude towards customers and team members
- The ability and willingness to communicate, share knowledge and collaborate across departments
- A demonstrated drive for learning, growing, and continuously improving your approach to customer service and support
- Job Description- Analyzing member issues to determine underlying problems
- Creating and communicating solutions to unique customer needs with clear verbal and written guidance
- Distinguishing between bugs, requests for improvement and opportunities to enhance our product while also addressing areas of confusion for our customers
- Proactively identifying opportunities for engagement while moving customers through our conversion funnel
- Identifying and escalating complex issues that require further troubleshooting
- Maintaining and creating new instructional content for our Help Center
- Education & Experience3-5 years

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