Tele Counselling

**Student Outreach & Counselling**: Conduct high-volume inbound and outbound calls to prospective students and parents to inform them about the university's courses, programs, admission procedures, eligibility criteria, and fee structures.
- **Lead Management**: Generate, qualify, nurture, and manage leads using a Customer Relationship Management (CRM) system, ensuring all interactions and counseling sessions are accurately recorded.
- **Target Achievement**: Work towards and achieve daily, weekly, and monthly sales and admission targets, with performance often tied to bonuses or incentives.
- **Query Resolution**: Address student inquiries and concerns in a professional and empathetic manner, potentially coordinating with the admissions team and other departments when necessary.
- **Collaboration & Reporting**: Collaborate with marketing and admissions teams to refine outreach strategies and submit reports on lead status, conversion rates, and progress metrics. Required Skills & Qualifications
- **Education**: A bachelor's degree in any discipline is typically required, with a degree in psychology, counseling, education, or a related field often preferred.
- **Experience**: Previous experience in telecalling, telecounselling, admissions counseling, or a similar customer service or sales role is an advantage.
- **Communication**: Excellent verbal and written communication skills in English and often regional languages, with strong persuasive and negotiation abilities.
- **Personal Attributes**: Strong interpersonal skills, an empathetic and patient approach, a target-driven mindset, and the ability to work under pressure and manage time efficiently.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Work Location: In person